Frequently Asked Questions
Find answers to the most common questions about our products and services.
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging. To initiate a return, please email us at info@secretsocietystudio.co with your order number and reason for return. Once approved, you’ll receive return instructions.
We ship worldwide from our warehouse in London, UK. All orders are processed within 1–3 business days. Once shipped, you will receive a tracking number via email.
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by destination. Please check our shipping page for more details.
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience and security.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's tracking page.
Orders can be modified or cancelled within 1 hour of placement. After this time, orders enter our fulfillment process and cannot be changed.
Yes, we offer free size exchanges within 30 days of purchase. The item must be unworn and in original condition with tags attached.
We're committed to sustainability and use eco-friendly materials whenever possible. Many of our products are made from recycled or organic materials.
Care instructions are included with each product and on the product page. Generally, we recommend following the care label and washing in cold water to maintain quality.
You can reach our customer service team via email, phone, or live chat. Our support hours are Monday-Friday 9AM-6PM EST. We typically respond within 24 hours.